Shipping Policy

Allbirds is committed to processing and delivering your orders efficiently and carefully across the United States.

Order Processing Timeline

After confirming payment, we typically process most orders within 1-3 business days. Please be aware that processing may take longer during major holidays or special promotional sales.

Shipping Duration and Fees

Once your order leaves our fulfillment center, transit usually requires between 7 and 12 business days. Delivery times may vary depending on your destination, customs procedures, and carrier operations.

Shipping fees are automatically calculated based on your order and displayed at checkout before you complete your purchase.

Tracking Your Shipment

When your package ships, Allbirds will send you tracking details. Allow a short period for tracking information to update in the carrier's system before checking the status.

Order Cancellation Window

You may cancel an order within 12 hours of placing it. Please contact us promptly to request cancellations within this timeframe.

Returns and Refunds

Returns are accepted within 14 days of delivery. Return shipping costs are the customer’s responsibility unless the item was damaged, defective, or incorrect upon arrival.

After receiving and inspecting your returned item, Allbirds will process your refund within 5-10 business days.

Additional Important Details

All delivery timeframes are estimated and can fluctuate due to factors such as final destination, national holidays, weather conditions, or carrier delays.
Unexpected delays may arise from customs holds, transit disruptions, or other situations beyond Allbirds’ control.